2-4 Balloo Avenue
Bangor
BT19 7QT

sales@
originaltelecoms.com
0800 980 90 20

Number Manager

Number Manager is the market-leading inbound call management platform which allows you to manage how your calls are handled using a range of interactive services. Using either the web-portal or the intuitive and easy-to-use app, Number Manager brings advanced call routing technology to businesses and agencies in an extremely cost effective way.
Number Manager provides:
MULTI DEVICE
Number Manager is all about ease of use and control at your fingertips, which is why we’ve been busy making it available across all devices, from Android to iOS, as well as any PC or tablet.
IVR AUTO ATTENDANT
This service adds an automated menu system to your number (press 1 for Technical, 2 for Customer Support etc.).
MULTI-CALL ‘RING ALL AT ONCE’
This service allows up to seven different destination numbers to ring at the same time until the call is answered. This is a cloud based service offering phone system-like functionality over a wide area rather restricting you to one individual location or system
OUT OF HOURS & MISSED CALLS
This service asks the customer to leave a message during predetermined times or when your office is closed. If a line is busy or engaged, a Missed Call alert can be used to notify a manager (by email).
CALL QUEUING
In order to retain callers and reduce their frustration when lines are busy, a Call Queue can be used.
EXPERIENCED TECHNICAL SUPPORT
All customers get full training on how to use Number Manager and ongoing support to stay on top of it too. But if you need a refresher, something extra or even some marketing collateral that might help, just ask.
RATIO CALL PLAN
An option within a Hunt Group, incoming calls can be routed to a pre-defined list of locations on a percentage share basis, allowing for call distribution to be weighted across multiple sites.
HUNT GROUP
A Hunt Group can cycle a call through all available lines until someone picks up (and can be set to cycle through different destination numbers at different times of day).
PRE-CONNECTION GREETING / WHISPER
A short recording which is played to the customer upon connection. It can be used to simply greet the customer or to give important information. A Whisper can be used to notify the call recipient of the call’s origin. For example, you might advertise three numbers for three different products routing to a single line.
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